How to stop individual chat sync. with CRMs?

Modified on Wed, 25 Oct, 2023 at 3:22 AM

Steps to Disable Chat Synchronization:

Step 1: Log in to your ControlHippo Account.

Step 2: Open the chat in which you want to stop synchronization with CRM.

Step 3: Now click on the " i " icon, the detail tab will open on the right side.

Step 5: You need to turn off the toggle of "Synchronization of chat", you turn off the toggle controlhippo will stop sending message activity to the CRM of that chat.

Step 6: You check in your CRM, the new messages from that contact/chat will no longer sync.