ControlHippo AI Hub - FAQ

How do I access the AI Hub in ControlHippo?
The AI Hub is on the sidebar of the ControlHippo dashboard. Click on it to open the AI features.

What happens when I click the "Import Website" button in the AI Hub?
When you click the "Import Website" button, you'll go to a page where you can enter:

• Document Name: A name for the document (e.g., "Control Hippo Website").
• Content to Import: The website URL (e.g., https://controlhippo.com/).

How do I know if my document is being processed and how can I manage it?
After you click "Submit", the document will start processing, and the status will show as Processing.
Once processing is finished, the status will change to Ready. If something goes wrong, the status will change to Failed.
You can view the status of your document (Processing, Ready, or Failed) and the time it was created. Additionally, you can delete the document from the "Action" column if needed.

What happens if I try to import a website URL that I’ve already added?
If you try to import a URL that already exists, you’ll see this message:
"Content URL already exists."

How does the AI-generated response work in the chat?
After importing a website, when a customer sends a message (e.g., "Hi") in the chat, the AI will automatically send a response (e.g., "Hello! How can I assist you today?").
You’ll see the AI response in the text box with two buttons:

• Send will send the response to the customer.
• Cancel will close the text box without sending the response and let you type your own reply.

Can I edit the AI-generated response before sending it?
Yes, you can change the AI response before sending it.
Just edit the response in the text box, and then click Send to send the updated message.

How do I send my own message instead of the AI-generated one?
If you don’t want to send the AI’s response, click Cancel, and you’ll get an empty text box to type your own message.

How do I know if the AI-generated response has been sent?
After sending the response (either automatically or after editing), the text box will close, and the message will be sent to the customer.

How can I enable or disable AI-generated suggestions in the chat?
In the chat text box, you’ll see a button that lets you enable or disable AI chat.

• When AI chat is enabled, the system will automatically suggest responses based on customer messages.
• When AI chat is disabled, no AI-generated suggestions will be shown, and you can manually type your own responses.